{"id":1536,"date":"2025-06-02T18:02:11","date_gmt":"2025-06-02T18:02:11","guid":{"rendered":"https:\/\/blog.thecustomerfactory.com\/?p=1536"},"modified":"2025-06-02T18:02:11","modified_gmt":"2025-06-02T18:02:11","slug":"76-of-your-customers-may-be-thinking-less-of-you","status":"publish","type":"post","link":"https:\/\/thecustomerfactory.com\/blog\/76-of-your-customers-may-be-thinking-less-of-you\/","title":{"rendered":"76% of Your Customers May Be Thinking Less of You"},"content":{"rendered":"

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Here\u2019s a stat that might surprise you:<\/span><\/span>76% of people who are thinking about doing business with you will check you out online first.<\/span><\/p>

That includes your website, but more importantly, your social media.<\/span><\/p>

Your website is what you say about you.<\/span><\/span>Social media is what people believe shows the real story. It feels more honest. More behind the scenes.<\/span><\/p>

So if your Facebook or Instagram page is empty, outdated, or missing, that hurts you.<\/span><\/p>

No social pages at all? That feels like you\u2019re not even open.<\/span><\/span>Last post was two years ago? People start to wonder if something went wrong.<\/span><\/p>

Even when someone hears about you from a trusted friend or sees an ad, they still go check. And if what they see looks stale or half-built, it plants doubt.<\/span><\/p>

The good news is, you don\u2019t need to be a pro.<\/span><\/p>

Just do these basics:<\/span><\/p>