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Every now and then in business, *stuff* hits the fan.<\/span><\/p> Bill collectors start calling.<\/span><\/span>A vendor gets cranky.<\/span><\/span>Someone asks for a refund.<\/span><\/span>Or worse, you get a letter from the tax man or some government agency.<\/span><\/p> It happens. It\u2019s part of business.<\/span><\/p> So here\u2019s a simple but powerful piece of advice that has helped many business owners stay focused and moving forward:<\/span><\/p> Assign one person to be the pooper scooper.<\/span><\/p> This is the person who catches all the incoming mess.<\/span><\/span>Upset customers, government forms, complaint calls, overdue bills \u2014 all of it.<\/span><\/p> Their job is to take the hit quietly and keep the chaos from spreading through the team.<\/span><\/p> Because if you let that stuff bounce around your shop, it distracts everyone.<\/span><\/span>People get nervous. They want to help.<\/span><\/span>But it pulls them off the one thing they need to be doing \u2014 their actual jobs.<\/span><\/p> Once you\u2019ve got your pooper scooper in place, here\u2019s your next job:<\/span><\/p> Pour the coals on marketing and delivering.<\/span><\/p> Whatever the problem is \u2014<\/span><\/span>Money helps fix it faster.<\/span><\/p> Late bill?<\/span><\/span>Refund demand?<\/span><\/span>Legal issue?<\/span><\/p> More money helps with all these.<\/span><\/p> But if you\u2019re sitting there taking all the flak yourself, distracted and stressed,<\/span><\/span>You won\u2019t be in the right mindset to generate income.<\/span><\/p> If you don\u2019t have someone to catch the incoming mess,<\/span><\/span>Set a specific time each day to deal with it and ignore it the rest of the time.<\/span><\/p> Clear the noise.<\/span><\/span>Focus on producing.<\/span><\/p> Everyone hits tough times now and then.<\/span><\/span>That doesn\u2019t mean you let it knock you off course.<\/span><\/p> Keep your head clear.<\/span><\/span>Protect your team\u2019s focus.<\/span><\/span>And handle the drama with discipline.<\/span><\/p> By the way, I recently shared a new system I\u2019ve been working on called <\/span>Social Publicity<\/span>.<\/span><\/p>