{"id":1556,"date":"2025-06-18T17:49:43","date_gmt":"2025-06-18T17:49:43","guid":{"rendered":"https:\/\/blog.thecustomerfactory.com\/?p=1556"},"modified":"2025-06-18T17:49:43","modified_gmt":"2025-06-18T17:49:43","slug":"for-when-it-hits-the-fan","status":"publish","type":"post","link":"https:\/\/thecustomerfactory.com\/blog\/for-when-it-hits-the-fan\/","title":{"rendered":"For When It Hits The Fan:"},"content":{"rendered":"<p><\/p><p><\/p><p><span style=\"font-weight: 400;\">Every now and then in business, *stuff* hits the fan.<\/span><\/p><p><span style=\"font-weight: 400;\">Bill collectors start calling.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">A vendor gets cranky.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Someone asks for a refund.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Or worse, you get a letter from the tax man or some government agency.<\/span><\/p><p><span style=\"font-weight: 400;\">It happens. It\u2019s part of business.<\/span><\/p><p><span style=\"font-weight: 400;\">So here\u2019s a simple but powerful piece of advice that has helped many business owners stay focused and moving forward:<\/span><\/p><p><span style=\"font-weight: 400;\">Assign one person to be the pooper scooper.<\/span><\/p><p><span style=\"font-weight: 400;\">This is the person who catches all the incoming mess.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Upset customers, government forms, complaint calls, overdue bills \u2014 all of it.<\/span><\/p><p><span style=\"font-weight: 400;\">Their job is to take the hit quietly and keep the chaos from spreading through the team.<\/span><\/p><p><span style=\"font-weight: 400;\">Because if you let that stuff bounce around your shop, it distracts everyone.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">People get nervous. They want to help.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">But it pulls them off the one thing they need to be doing \u2014 their actual jobs.<\/span><\/p><p><span style=\"font-weight: 400;\">Once you\u2019ve got your pooper scooper in place, here\u2019s your next job:<\/span><\/p><p><span style=\"font-weight: 400;\">Pour the coals on marketing and delivering.<\/span><\/p><p><span style=\"font-weight: 400;\">Whatever the problem is \u2014<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Money helps fix it faster.<\/span><\/p><p><span style=\"font-weight: 400;\">Late bill?<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Refund demand?<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Legal issue?<\/span><\/p><p><span style=\"font-weight: 400;\">More money helps with all these.<\/span><\/p><p><span style=\"font-weight: 400;\">But if you\u2019re sitting there taking all the flak yourself, distracted and stressed,<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">You won\u2019t be in the right mindset to generate income.<\/span><\/p><p><span style=\"font-weight: 400;\">If you don\u2019t have someone to catch the incoming mess,<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Set a specific time each day to deal with it and ignore it the rest of the time.<\/span><\/p><p><span style=\"font-weight: 400;\">Clear the noise.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Focus on producing.<\/span><\/p><p><span style=\"font-weight: 400;\">Everyone hits tough times now and then.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">That doesn\u2019t mean you let it knock you off course.<\/span><\/p><p><span style=\"font-weight: 400;\">Keep your head clear.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Protect your team\u2019s focus.<\/span><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">And handle the drama with discipline.<\/span><\/p><p><span style=\"font-weight: 400;\">By the way, I recently shared a new system I\u2019ve been working on called <\/span><span style=\"font-weight: 400;\">Social Publicity<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">It\u2019s a steady, low-cost marketing method to help local business owners stay visible and bring in new customers \u2014 especially when you need them most.<\/span><\/p><p>Visit <strong><a href=\"https:\/\/work.thecustomerfactory.net\/webinar?utm_source=blog3&amp;utm_medium=webinar&amp;utm_campaign=social-momentum-webinar\">TheCustomerFactory.com\/socialpublicity<\/a><\/strong>\u2014to learn more about how we help businesses like yours grow <strong data-start=\"3066\" data-end=\"3096\">without gimmicks or fluff.<\/strong><\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Every now and then in business, *stuff* hits the fan. Bill collectors start calling.A vendor gets cranky.Someone asks for a refund.Or worse, you get a letter&hellip;<\/p>\n","protected":false},"author":2,"featured_media":1582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"class_list":["post-1556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>For When It Hits The Fan: - The Customer Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecustomerfactory.com\/blog\/for-when-it-hits-the-fan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"For When It Hits The Fan: - The Customer Factory\" \/>\n<meta property=\"og:description\" content=\"Every now and then in business, *stuff* hits the fan. 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