Meet Your Marketers.

Who We Are & Why We

Only Employ Experts

Meet Your Marketers.

The Chiropractic Marketing Experts

The Full Story of

The Customer Factory.

The Full Story of The Customer Factory.

How a Fortune 500 Marketer Chose To Change American Healthcare

How a Fortune 500 Marketer Chose To Change American Healthcare

Chiropractic Marketing Experts

John Nesbit

John Nesbit

founder & Ceo, The Customer Factory

As a successful agency owner among the top producers of the advertising world in Chicago, John developed and proved his unique analytical approach to online marketing. He's enjoyed success with brands such as HP, AT&T, Royal Caribbean Cruise lines, Microsoft, AMD, Dell and dozens of others.  

In 2011, John's health issues interrupted his high-pressure agency career.  However, this lead his personal discovery of the miracles of the Chiropractic MD/DC integrated model.

Following his recovery to good health, he turned down opportunities to continue working with top brands and instead dedicated his professional life to helping others find their paths back to health by connecting them to results based practitioners in their areas. 

Top Notch Executive & Administrative Team.

John's wife of 24 years and a veteran administrator with a background in finance.

Rosaura Nesbit

Executive Vice President

of Administration

He is an accomplished administrator with a degree in Analytical Mathematics, high-level training in data evaluation and all aspects of organizational operations.  

Merle Stepler

Executive Vice President

of Operations

She has 30 years of successful experience in Human Resources and has earned special recognition working in some of the most demanding organizations in the world. 

Priscilla McPhaul

Vice President

of Human Resources

The incontestable master of our in-house publications. Polina's influence and experience can be felt in every new release we offer to help build your practice.

Polina Westcott

Vice President

of Marketing

Finance expert with 20+ years of experience in growing solvent organizations by maximizing revenue.

Tom Davis

Vice President

of Accounts

Marketing expert who oversees hundreds of thousands of dollars in successful paid online campaigns per month.

Johnny Nesbit

Vice President

of Technical Delivery

Heading the President's Office and our Public Relations Division Michaela's brilliance and unparalleled communication skills ensure our affiliates needs are met.

Michaela Nesbit

Vice President

of Public Relations

Always looking at the horizon and the next big thing, his research is what allows us to provide new and exciting services to our clients.

Anthony Klarich

Head of Research & Development

Well Trained Service Delivery Team.

Always willing to go the extra mile, Alex keeps our clients data and our systems forever in check.

Alex Nesbit

Client Data Systems


A highly trained and excellent addition to our staff, Kevin goes above and beyond to ensure every client gets what they need to be successful with our program.

Kevin Nelson

Business Development Specialist

If you ever need to know what the next big step is for your practice marketing, Marina is always standing by at the ready with options.  

Marina Howarth

Business Development Specialist

Veteran campaign manager and stalwart of The Customer Factory, Suzanne has helped hundreds of clients achieve their goals of building their million-dollar practices for over 5 years. 

Suzanne Gibbins

Client Campaign Manager

With his expertise in Facebook marketing and his constant attention to the day to day results, Jabrelle excels in getting your ads working exactly as intended.

Jabrelle Crawford

Client Campaign Manager

As one of our top campaign managers Sylvia knows exactly what's needed to get qualified patients through the door.

Sylvia Nagy

Client Campaign Manager

The guru of conversion focused design, as our creative director Justice creates the ads and websites that get the clicks and drive patients into your practice. 

Justice Steers

Client Accounts Creative Director

Fully qualified and trained HIPAA expert with decades of experience working in the medical field. 

Jan Morgan

Client Relations &

HIPAA Compliance Officer

Her precision and attention to detail keeps client campaigns running at their peak performance.

Michelle Hernandez

Lead Production Assistant

Specializes in beating production deadlines and providing support that exceeds expectations. 

Judith Dignadice

Deputy Production Assistant

The Customer Factory

1856 Buford Hwy, Suite 104

Duluth, GA 30097

(678) 940-6001