About The Customer Factory

Family-run since 2012. The team behind Social Publicity™.

Who you'd be working with

A family business, helping family businesses.

I'm John Nesbit. As an agency partner in the competitive Chicago advertising world, I developed and proved an analytical approach to online marketing, with success across Inc. 500 brands. I also founded and built a multi-million-dollar ecommerce brand.

Then my health issues interrupted my career. That led me to the chiropractic integrated model, and to a bigger realization: local businesses needed a better, less stressful way to attract new customers. After recovering, I turned down offers to keep working with top brands, and instead dedicated my work to helping local owners get known in their communities.

Since 2012, my family and I have done exactly that. We're in Johns Creek, Georgia.

What makes us different

We get local businesses known, liked, and trusted in their community, so the right customers come to the right business owner. It's the only thing we do.

The team

John NesbitFounder & CEO

Since 2012. Analytical marketer, Inc. 500 background, on a mission to make local businesses the best-known name in their town.

Rosaura NesbitEVP of Administration

John's wife of 24 years; a veteran administrator with a finance background.

Merle SteplerOperations

Marketing expert overseeing hundreds of thousands of dollars in paid online campaigns each month.

Johnny NesbitVP, Technical Delivery

Degree in Analytical Mathematics; high-level training in data evaluation and organizational operations.

Michaela NesbitPresident's Office & PR

Communication skills that keep our affiliates' and clients' needs met.

Alex NesbitData Systems Administrator

Keeps our clients' data and our systems forever in check.

Tom DavisHead of Treasury

A fully qualified, trained expert in the finance field.

Judith DignadiceDeputy Production Assistant

Beats production deadlines and provides support that exceeds expectations.

Michelle HernandezLead Production Assistant

Precision and attention to detail keep client campaigns at peak performance.

Josh MiningerBusiness Relationships

Communication skills that ensure a steady stream of quality relationships.

This is the same team story from our original site, brought over as-is. Roles and bios can be refreshed anytime.